Frequently Asked Questions (FAQs)
What are ASF rats?
ASF (African Soft Fur) rats are high-protein feeder rodents known for their soft fur, strong scent, and nutritional benefits—ideal for snakes and reptiles.
How are your feeders shipped?
All frozen rodents are shipped in insulated packaging with ice packs, ensuring they remain frozen throughout delivery.
When will my order be dispatched?
Orders placed before 10:00 AM Monday to Thursday are dispatched the same day. Orders after that time will ship the next working day (typically Monday).
Where do you ship to?
We currently ship to mainland UK addresses only.
What if I miss my delivery?
We recommend being available to accept your delivery. If your parcel is delayed or missed and the contents are defrosted, we unfortunately cannot issue a refund unless the issue was caused by us or the courier.
What payment methods do you accept?
We accept all major credit and debit cards via secure checkout, as well as Shop Pay, Apple Pay, and Google Pay.
How do I contact you?
You can reach us via our contact us page — we usually respond within 24 hours (Monday–Friday).